FAQ - SERVPRO Says Here Is What You Should Know About Water Damage in Nashua

9/26/2018 (Permalink)

SERVPRO Answers Your Questions About Water and Mold Damage in Nashua

8 Frequently Asked Questions By Nashua Residents Concerning Water Damage

1. How much does a water damage restoration cost?
A: SERVPRO provides a professional consultation/estimate at no charge. Yes, it is free. We base the cost on this consultation and inspection. We note where the damage happened, what materials were harmed, and how much the water mitigation may cost. This is a professional estimate only. It is determined by the size of the affected area, equipment calculations, proper drying plans, building materials that may need to be removed, and how much containment we may need to set up.

2. Are you filing a claim in Nashua with your insurance company?
A: If you are filing a claim, SERVPRO needs your claim number and the name of your carrier. We can then directly deal with your insurer releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available.

3. What chemical sanitizes the affected elements after a water loss?
A:  We utilize SERVPRO's proprietary decontamination products on the affected areas to reduce the likelihood of microbial growth, including mold. The primary decontaminant product is SERVPRO Oxide, an EPA registered chlorine dioxide based disinfectant and stabilizer. This product requires no PPE personal protective equipment when applying, is safe for use on all surfaces, and for people and pets.

4. Will I stay at home during the drying process?
A: The answer is yes if the residence is safe. The well-being of our customers and employees is our number one priority. Each case is different depending on the severity of the damage and is evaluated as such. We urge you to remain in your residence whenever possible. However, if judged unsafe, we can suggest to your insurance company to provide you with a temporary relocation. The drying equipment can be noisy, and usually must run for several days continuously during the dry-down period, so some customers prefer not to stay in the home during this time, or at least not during the night hours.

5. How quickly can a SERVPRO crew arrive after an emergency loss to help?
A: The average time is about 2 hours after receiving the contact. SERVPRO techs can arrive on site to do emergency services and start the mitigation process right away. We just require a signed Service Authorization Form.

6. What is the drying process for water damage?
A: The drying process commences with the crew and the help of the homeowner if needed first to discover the source of the water leak and stop it. The crew checks for any electrical safety concerns. Our technicians can remove any pooling water from the wet area and use moisture detectors and measuring equipment as well as psychrometric charts to determine the moisture in the walls and the air. The SERVPRO crew can develop a drying plan to determine the best means of restoration for the property. We can then deploy a variety of drying systems and equipment, including air movers and commercial grade dehumidifiers, to thoroughly dry the materials and environment. The entire drying process generally takes about 3-5 days to complete, depending on the circumstances.

7. Does all water damage cause mold?
A:  Each water damaging event presents an opportunity for mold or other microbial growth. The source and type of water (Clean, Gray, or Black--highly contaminated), the severity of the leak, the ambient temperature, and the duration that moisture has been present all have a direct effect on the amount and types of microbial growth. It is crucial that you take action as soon as you realize that a damaging water event has occurred to prevent the spread of the microbial growth in your home or business.

8. How soon can microbial growth start to grow?
A: Depending upon the conditions, but in most cases, microbial growth can begin to develop within 72 hours of a water damage event. Swiftly responding is paramount to limiting the spread of microbials and secondary water damage. SERVPRO of Nashua's primary goal is to ensure the safety and well-being of you and your loved ones. (603) 889-2311